Return & Refund Policy
Our 30-day "Fit & Quality Guarantee". We make returns, exchanges, and refunds simple and stress-free.
Our 30-Day Fit & Quality Promise
If your eyewear arrives damaged or the prescription lenses do not match your order within the first **30 days** of delivery, we will issue a free lens/frame replacement or store credit. No hassle, no complicated returns!
1. Eligibility for Eyewear Claims
To make a valid quality claim for eyewear:
- Send a clear photo of the eyewear showing the issue or prescription misalignment within 30 days to **info@zealuxeyeboutique.com** or via WhatsApp.
- Please describe the fit issue or lens discomfort details so our optical experts can assist in calibrating your lens.
2. Accessories & Cases Returns
For optical accessories such as frame chains, cases, cleaning sprays, or non-prescription sunglasses:
- Items can be returned or exchanged within **14 days** of delivery.
- Items must be unused, in their original protective packaging, and in the same resellable condition you received them.
3. Processing Refunds
Once your eyewear health claim or return item is inspected and approved:
- For eyewear replacements, a corrected pair of glasses will be delivered directly to your doorstep in our next delivery run (entirely free of charge).
- For monetary refunds, a credit will be applied to your original credit card or payment method within 5 - 10 business days.
Contact our Claims Team
Have questions or need to file a fit guarantee replacement claim? Please email **info@zealuxeyeboutique.com** or use our Contact Us page.